Write a Review for Pizzability Sooke
Pizzability Sooke 6703 West Coast Rd SOOKE Reviews Average Rating: Very Good (52 votes)
I love your pizza. If you delivered late on Friday and Saturday nights, I am sure you would get alot of business. There is no-one delivering food late on the weekends. It might take a while to get the word out..but when it did your phone would ring off the hook. Think it over.
Thank you for being our customer. Really appreciate you taking the time to give us some feedback. Opening later is something that we continue to look at and when/if we come up with solutions to staffing, clean-up time, driver safety etc etc we hope to extend our hours.
Comment on Hala's Review of Pizzability Sooke
I have ordered from both pizza places in Sooke. I am not inclined to knock one, but I will always order from pizzability There is no comparison, they are not even in the same game. Every time I order I think, I am sure it will have less this time and it never does. Consistent quality in the pizza. As good as Bella pizza was back in the day in Vancouver. Best pizza on the island in my experience, generous in their substitution policy. Highly recommend. Wings are good, and a fair price.
Really appreciate your feedback. We are certain we have chose the right business model As reflected in our motto "When only the best will do" when our customers give us this kind of feedback. Glad you enjoy our choices....
Comment on Ouragan's Review of Pizzability Sooke
In response the the lasagne review below. It seems ridiculous to say
Comment on Caters's Review of Pizzability Sooke
We love your pizza! We are regular customers. We ordered 4 x $8 pizzas, which we picked up, my daughter is a vegetarian. When she arrived home, we noticed there was an error, we received 4 pizzas with meat. We called to report, no problem, a new pizza was delivered, we live in Saseenos. Both the customer service representative who answered the phone and the delivery driver were nothing but courteous and hospitable. Cheers!
Thank you for your business...
Comment on Houtte's Review of Pizzability Sooke
I ordered a pizza and a lasagna. I opened the lasagna and the round tin foil container (the typical round container used by all pizza and Chinese restaurants) was half full. I called and they said the lasagna probably settled however it was over a centimeter from the rim at the top. They then asked what I would like to be done about this and I said I would like a full container of lasagna or my money back. I did not want to pay 12.50 for a half full container of lasagna. I have ordered lasagna from many pizza places and this is the first place that delivered a half full lasagna container and tried to use an excuse that the lasagna settled. There needs to be some quality control before product leave for delivery to a customer. Needless to say, no one was able to eat dinner together as some ate pizza and some had to wait for a new lasagna. The second lasagna arrived (very nice delivery guy) however the dish was still not full. I will never order from pizzability again. The quality in Sooke should be number one, however it obviously isn't. Sad, very sad.
Sorry that we could not keep you happy. We make the lasagnas exactly the same as we always have. We build our lasagnas to order, the cheese is last thing to go on and is always above the top of the pan when it goes in oven. Any more and it would melt over the sides and make it impossible to put the lid on. Yes, when they come out of oven they have "shrank" or settled and are typically a half to a full centimetre below the lid. Our pastas are designed to be a single serving. We sent you a second lasagna at no charge, don't know what else we could have done?
OK you impressed us! We ordered earlier tonight fully expecting to be told No we can't deliver, or that it would take a long time...(The snow hit hard today!)...pizza arrived hot in about half an hour and was damn good! Thanks guys!
Thanks for the pat on the back.... The whole team did a great job keeping our customers happy last night! Thanks again, Clive.
Comment on Together's Review of Pizzability Sooke
I live in Sooke and order from both, however for the family meal, which includes a 3 topping pizza, I attempted to order a 1/2 plain pepperoni and 1/2 pep plus 2 topping pizza and they refused. The service is crap and Andys is way better anyways. Do not order, they were rude to a return customer and I was asking for less not more. You do the math...
To explain... We will make just about any combination you request, however, the family meals are a reduced price package deal. As is common practice there are no substitutions/changes allowed on a "special". To prepare, cook and cut a half and half pizza requires extra time = labour = cost. Thus we can not include this in a family meal. We are more than happy to offer this on any regular priced pizza at a nominal $1 charge. I would really appreciate you contacting me direct so I can look into which staff member was "rude". Clive 250-893-8853 cell
Comment on Westbank's Review of Pizzability Sooke
We ate your pizza for dinner last night, breakfast and lunch today - seriously is the very best pizza...so glad you're located in Sooke. Great crust, fresh ingredients and piled high - so very good!
We are equally as happy that we have managed to make such a good impression. Thank you from all of us for your business and thank you for taking the time to pat us on the back :)
Comment on Sacacomie's Review of Pizzability Sooke
We were lucky enough to order from Pizzability this summer. The only down side is we live in Langford and wont eat pizza now unless we go to Sooke. Its THAT good.
All we can say is WOW! Thank you for taking your valuable time to post this review. Clive and staff.
Comment on WATERSIDE's Review of Pizzability Sooke
We went to Pizzability for the first time last night and were very impressed by the service and the product!
Thanks for trying us out. A sincere welcome from all the staff and hope we have become "your" pizza destination! Clive.
Comment on Sichuang's Review of Pizzability Sooke
Have ordered several times at Pizzability and haven't had anything short of delicious, generous pizzas. Although I only order for pick-up, I have not had to wait longer than 30 min before it was in my hands and on its way home. Big fan of the Hot and Sweet, BBQ Chicken and Cheeseburger. Even though I'm generally not a fan of vegetarian pizzas, Pizzability still managed to satisfy. Through consistent quality and generous toppings, and a taste that is their own, I am glad I have a local pizza place I can call to to satisfy my pizza fix.
Thank you for your comments. All comments , good or bad, are brought to the staffs attention and serve to tune us up or enforce the things we are doing right. Really appreciate the time you took to pat us on the back. Clive and Staff.
Comment on salveo's Review of Pizzability Sooke
Hi Clive, I am trying to email you information. The email address is incomplete. Thanks kathylprotectedemailmail.com
boatnut@shaw.ca
Comment on Biologiques's Review of Pizzability Sooke
yuck
Please contact me direct on my cell phone 250-893-8853. I would like to know what was "yuck"?? We have no record of you calling the store with a complaint? I would like to be given the opportunity to rectify any problem you had... Clive.
Comment on carlo's Review of Pizzability Sooke
I ordered pizza with the whole wheat crust, ribs and a caesar salad on your website. I liked the idea that I could add extras to the pizza, and delete the croutons off my caesar salad. The pizza was awesome, I've tried whole wheat crusts at other pizza places and it was tasteless, I love your crust! I cazn't believe I've lived in Sooke for 12 years, and never tried your pizza. We've ordered from another pizza place in Sooke, it was not only expensive but the food was horrible. Your driver was nothing but professional and courteous which is another plus for you. The only thing I was disappointed in was that my salad came in a styrafoam container, I believe in using green products. I do sell green alternatives, like cutlery, cups, clamshells, etc. but thats not why I am raving about your food. I will definitely be a repeat customer. Thank you!
Thank you from all the staff. We are always looking to 'Green" our operation (thus the switch to non bleached boxes) and would welcome a quote on containers from yourself. Please contact me at: probuyeprotectedemailelus.net Clive. NB: WE ARE MOVING!!! Closed June 21st/ reopening June 22nd at the corner of Otter Point Rd and West Coast Rd (Above Whiskers and Wags) Same phone and web address.
very good
Thank you for your business. Our staff REALLY appreciate the encouragement!! Clive ,Denise and staff.
Comment on Champenoise's Review of Pizzability Sooke
Way better than the other joint across the street! keep it up!!
Thank you for your business and time you took to post your review here! We really appreciate it. Clive,Denise and staff.
Comment on Meets's Review of Pizzability Sooke
There is no place on the island with better pizza! I didn't know that pizza could taste so great, so real. Don't change a thing! Just keep em' coming.
A sincere thank you from all our staff. We will however be changing some things lol.... Approx June 21st/2010 we will be moving to 6703 West Coast Rd, (Above Whiskers & Waggs at the corner of Sooke Rd and Otter Point Rd). Still right downtown, easier access. Same great ingredients, same staff plus more, more room, bigger better high tech oven, hopefully quicker service with even higher quality/consistency. This is all possible because of great customers like you! Clive and staff.
Comment on Dice's Review of Pizzability Sooke
I wrote the comment on 2010-03-20 about the long wait time for delivery. I have ordered twice since then, both times on the weekend and I have got my pizzas way faster! I'm impressed...thank you.
Really appreciate your comment. In the near future you will see some major changes at Pizzability, all geared towards reducing delivery times, improving consistency and hopefully getting a little closer to perfection lol..... Clive.
Comment on Miner's Review of Pizzability Sooke
They don't deliver at 830 pm on Thursdays even on Stanley Cup Playoffs. What a great way to lose business!
Very sorry that we could not deliver when you wanted. As you mentioned, this was a play off game night. When we are that busy we have no choice other than to stick to our posted delivery time cut off. We do take pick up orders up to 8:40...Clive.
Comment on Chansons's Review of Pizzability Sooke
We agree that this is wonderful pizza but we are getting tired of waiting over an hour for a delivery (And we have tried calling earlier or later). It's all very well to have the phone staff call and tell us that it's going to be longer, but the fact is an hour and a half is too long. They need more drivers or staff, something's got to change.
Thank you for your feedback. Unfortunately it seems like you must order at our peak times? Friday and Saturday between 5 and 7:30 , hockey night etc can all be insanely busy. With very few exceptions, any other time should see delivery times averaging 40 minutes according to our point of sale system.As we choose to make every order from scratch ( no pre assembled pizzas waiting for orders) when we get literally 30 orders within 15 minutes we simply cannot build and cook them any quicker! As of this Friday we have increased our drivers during the peak times. I hope this helps lower the delivery time? Thank you for your business, Clive.
Comment on KIMBEL's Review of Pizzability Sooke
The best pizza in town! That includes Langford and Colwood and Victoria. The only gripe I have is I wish they were open later. Great pizza.
WOW! There are some highly respected independent pizzerias in those areas.. Your feedback will go a long way towards helping our staff continue to strive to produce the best. Thank you very much.
Comment on Link's Review of Pizzability Sooke
We are new to Sooke and tryed both pizza places...by far go to Pizzabillity! It was hot and very tasty. The phone girl was so good with ideas and help too.
Thank you. Very glad to have you as a customer.
We ordered last night took hr and half for us to get our food. Then we start eating it and the pizza looks burned they chicken was stringing. Pizza overcooked it was dry and no sauce. I would say far from the best in sooke.
My sincere apologies. We were absolutely swamped with orders last night due to the olympics? We made some mistakes. We tried our best to get the orders out as quickly as possible. My staff are instructed to offer to either replace any order a customer isn't happy with or offer a refund and or credit against next order. I can find no record of either last night. Please contact me direct on my cell phone 250-893-8853 if there is anything I can do for you. Again, we are sorry. Your feedback is appreciated. Clive .
Comment on BOURCIER's Review of Pizzability Sooke
Just visiting relatives in Sooke. They kept raving about your pizza so we ordered. They were right! Absolutely fantastic. Cooked to a nice golden colour instead of most places that serve undercooked soggy white pizza. Wish we had a Pizzability in Richmond.
Thanks for your positive comments! Really glad you liked the way we cook our pizzas. Clive.
Comment on faveo's Review of Pizzability Sooke
We are new in Sooke and tried both pizza stores. Pizzability's pizza is by far the best to get! They say it's the best ingredients, I guess so as it tasted awesome.
Thank you from myself and all the staff for your comments. We strive to produce the best pizza we can with more focus on quality and value versus price and volume. Glad you like our decision. Clive.
Comment on Capitale's Review of Pizzability Sooke
I have had alot of good pizzas in my time but no other pizzas compare to SOOKES PIZZABILITY PIZZA!!! I love your pizza and never plan to order from anywhere else.
Our customers reviews continue to encourage the staff to produce the highest quality pizza possible. A sincere THANK YOU to yourself and also to my staff who make receiving this kind of review possible!! Great job.
Comment on quercus's Review of Pizzability Sooke
Awesome pizza, great service, love this place )
Thank you for your business!!
Comment on Angel's Review of Pizzability Sooke
I can't believe how fast my pizza arrived, and it was delicious! Highly recommended!!
Thank you for your business and review! Clive.
Comment on Kibo's Review of Pizzability Sooke
Visiting relatives over the holidays and had your pizza. Wish our local place here in New West had those heated bags! Wow... that pizza was HOT and really good.
Thanks for your comments. You are not alone... Our regular's tell us those high tech bags are great.
Comment on Baton's Review of Pizzability Sooke
we are regular customers, because they are consistant in the product and provide great delivery service even to us far out otterpoint rd. like every business the standard is usually set by the owner and I belive he has his staff on board with the commitment to the customer....we certainly would not change because of price!...KEEP UP THE GOOD JOB!
Thank you very much for your support. Our company slogan is "When only the best will do" and I am glad we appear to have lived up to it! Clive.
Comment on Sherway's Review of Pizzability Sooke
there home made lasagna is so good, i love it.
This place rocks i love how you dont have to wait. Plus its beside lot of stores if you do have to! WONDERFUL
Really happy you got fast service. Our new high tech oven has sped things up!
Comment on Fakult's Review of Pizzability Sooke
Tried your place tonight for the first time...girl on the phone said it was busy so I had to wait a long time until the pizza arrived, but it was awesome and worth waiting for.
...........SORRY TO ALL CUSTOMERS THAT ORDERED FRIDAY 9th................... Thank you for your patience! We were absolutely swamped with orders last night (Friday 9th) and did our best to keep up.Unfortunately we had to start turning customers away as our oven just could not keep up. We are looking at a new oven on Monday!
Comment on Munch's Review of Pizzability Sooke
Pizza was quick and delicious!!!
Thank you.
Comment on Warren's Review of Pizzability Sooke
Love the heated bags! I literally could not eat my pizza it was so hot.
We are really happy with the new bag system as well! Love making changes that improve our product, when only the best will do!
Comment on Champions's Review of Pizzability Sooke
We always order from Pizzability and all the family love their pizzas. Recently we had pizza while away, wow, it was gross, and it took the driver forever to get it to our motel! Don't change a thing you guys!
I love the pizza and usually I have great service but lately the girl who takes the order has been very rude. Infact one time she put me on hold and laughed about putting two people on hold and saying
Thank you for your comments. I have brought it to the staffs attention and hopefully this will never happen again. If you have any further issues, PLEASE, get the staff members name and call me on my cell at 893-8853. Clive.
Comment on Farnham's Review of Pizzability Sooke
WAY BETTER THAN THE OTHER JOINT!!!!!
Comment on Squareboy's Review of Pizzability Sooke
Its worth the wait. Sometimes we have to wait a while to get a delivery (mostly at five to six oclock) but it sure is good. They claim to use better quality toppings. I am sure they do as it is very tasty.
Comment on starter's Review of Pizzability Sooke
This is the best pizza in Sooke.Maybe in Canada lol!! Seriously, what a suprise to find this quality of pizza coming out of such a small place.Excellent.
Comment on Downhome's Review of Pizzability Sooke
best meat lover pizza, with garlic butter (no red sauce!) brad
Comment on Carlton's Review of Pizzability Sooke
The Best in sooke what more is there to say
Comment on Dela's Review of Pizzability Sooke
Just moved to Sooke. Tried all pizza places.No competition in my opinion.Their pizza is excellent.If you like some of the large chain pizza this is probably not for you, high quality real food.
They have a new cook who rocks!! I've tried all the local pizza and this is by far the best.
Comment on Ilias's Review of Pizzability Sooke
Might not be the cheapest, but you sure can tell the difference! Lasagna is EXCELLENT.
Comment on Peart's Review of Pizzability Sooke
we always order our pizza from pizzability. Very fast delivery service and great tasting pizza. You should stay open longer.
Comment on Kibi's Review of Pizzability Sooke
New ownership has made great improvements in consistency and quality.The best in town!!
Comment on Eggstra's Review of Pizzability Sooke
Those who reviewed Pizzability Sooke also reviewed: Buffy's Pub & Liquor Store on West Coast Rd SookeFuse Waterfront Grill on SOOKE RD Sooke
↑ Grab this Headline Animator
All reviews found on these pages are the opinions of the individual reviewers. Foodpages provides a forum for these opinions and is not responsible for their content. Foodpages/Restaurant owners wishing to respond to reviews, may do so after they sign in to their Restaurant administration suite.
If you are a representative of Pizzability Sooke and wish to comment on a review of your Restaurant, login at foodpages.ca, or contact us if you do not have your access codes to log in.
Also, keep in mind that your reviewers are opinionated, otherwise they would not write reviews. Communicating in a respectful manner with your patrons is the best policy.
Write a Review for Pizzability Sooke 
Very Good
(52 votes)
