in response to: So , let me get this right ... ...
You must work for them or something, A 45 minute wait for pizza delivery is considered a little long in the industry, and then to call and say it'll be another 15 minutes, is customer service??? You're going to say at least they called right? The Pizza was cold so clearly getting it in and out of the oven was not the problem here, it was the logistics of the delivery after cooking.
in response to: It seems I am a sucker ...
So, let me get this right... You order pizza at supper time on a Friday on line. The computer gives an estimated delivery time of 45 minutes . You subsequently receive a phone call from the store to tell you your pizza might be a few minutes late. It arrives exactly one hour from time you ordered. And your upset? Sounds like great customer service to me. That's what they give me every time I order.
It seems I am a sucker for punishment, I keep giving Clyves pizza another chance and I keep getting burned. Tonight I ordered through the website, at 5:58 pm and was told at checkout 45 minutes delivery, then a few moments later I received an email confirmation of my order and a delivery time of 45 minutes. At 6:53 I received a phone call from pizzability Sooke, and a young lady with teen phone skills told me that the pizza would be arriving in 15 minutes. I asked her if she was aware that would make it more than an hour since I ordered. She told me that it was a web order (the way she said it made me think web ordering was distasteful somehow) and that no delivery time is given to web orders. I told her that I had been given a 45 minute delivery window twice. She said oh well well get that fixed for next time, have a good night and hung up.
Pizza was delivered at 6:58 by the wife of the manager, and sister of the owner who took the time on a Friday night to hear me complain. She was super nice and promised she would pass the information to Clive. I gave her a tip because she was so genuine and legitimately unhappy about the screw up. Pizza was not super hot, but it was tasty, Ill give them one more try.
2013-11-06 18:00:41 /
2013-08-25 02:17:47 /
I've tried many pizza from different businesses and nothing has beaten Pizzability's pizza! No frozen or cardboard-like taste like the next pizza.
I've also found the pizza to be quite filling, which is perfect! I've had pizza where I could just eat a large amount while still feeling hungry. A medium to myself did me quite well and lasted me two days.
If anyone wants the best local pizza around, I highly suggest trying this pizza! I live up island (an hour away of Langford) so I don't always get a chance to have this delicious pizza.
2013-06-02 17:28:32 /
Best Pizza on Vancouver Island -- Actually probably the best I've ever ate in my 50 plus years of eating Pizza -- Fast Delivery &Great Staff !
Thomas in Sunny Sooke, BC
2013-06-01 15:26:00 /
We have ordered from the sooke location a few times but the last time was awful. I didn't want pizza so I ordered pizza for the kids and pasta for the adults. This was the worst pasta I have ever eaten. Even the pizza was lacking to the point our kids didn't finish a slice. To hit and miss for us and I would never recommend the pasta.
2013-03-29 08:14:33 /
We just ordered take out from this place for the first time last night and tried the ham and pineapple and taco pizza.... WoW it was so good! The taco pizza was like actually having tacos on pizza night ) ) The girl behind the counter was super friendly as well. Two thumbs up.
2013-03-29 08:14:33 /
Pizzability has won me over ! With so many other pizza places to choose from in Langford, I won't be going anywhere else !!! Great job, great prices !!! Love pizzability
2013-03-28 21:10:59 /
WOW are kidding, You have to try this Pizza. By far the BEST pizza in Victoria.
I work in Victoria and live in Langford, I have ordered lots of pizza as we all have but by far this was the best.
Real toppings, not just one piece of Pepperoni per slice and scimpy cheese.
Thanx pizzability , Im a customer)
2013-03-28 17:39:52 /
Bought from there last night. This is buy far the worst food we have ever eaten. We will never go there ever again. The dough was raw in the middle. Not cooked long enough. Meat lovers sause to spicy.my wife and I would rate this place a negative ten if we could. Buyer beware.
2013-03-27 08:34:28 /
Question. You advertise 2 for 1 so if a medium pizza cost $15.75. Why does it cost an additional $11.00 for the 2nd pizza??
Look forward to your reply.
2012-12-31 11:09:10 /
I have ordered from the Langford location several times and been impressed but last time was just terrible. The pizza was quick and hot however the the teriyaki chicken pizza I ordered came with almost no chicken on it and what little chicken was on it seemed to have been salvaged from their chicken wings. Not impressed and definitely not worth the 18$ it came to with tax for a small.
2012-11-10 21:47:10 /
Best pie in the westshore! Great value, comes prompt and hot!,,
2012-11-03 00:03:37 /
This is for the new Langford location . Ordered a Hawaiian and a Sooke
Delight. Told me 45 minutes. Got it in 30. HOT when I got it. Very
Very happy. If you havnt tried these guys you are missing out on
2012-10-29 18:10:46 /
best takeout lasagna I've ever ordered, very fresh. had pizza too and passing on to everyone how delicious it is. thank you for a mouth watering experience
Wow Clive...it seems you have an answer for everything. Like I said, it's no biggie cause every other pizza shop in the Westshore WILL deliver to us. I think you need to realize that "your" pizza isn't so special when there is more than one competitor.
2012-08-23 12:20:35 /
We love pizzability. We live in Colwood and we would actually drive out to Sooke to pick up pizza. So glad there is one in Langford now!! just wish they had a gluten free crust option so our whole family can enjoy it along with gluten free pepperoni!! I hope they can add these options to their menu so we can start ordering weekly again.
Sorry, this is for the Langford Pizzability. We ordered a small Meat pizza and asked to substitute Italian Sausage for Pineapple and a small Florentine pizza. 2 for 1, although there was $2 difference in the price of each pizza we were charged the average of the two costs. For once in this world a very fair deal. When the pizza arrived Pineapple was not substituted for Italian Sausage and I felt a little let down. The Meat Lovers pizza was jam packed full of meat and the spice was tasty, shame about the Pineapple.
2012-07-19 23:17:54 /
We had your pizza for the fist time and it was greatm tryed to order it again using the phone number on the debit reciept with no answerm(Clive Brown the owners cell no answer) you may want to change that number Cause we ended up ordering from elsewere
2012-06-29 08:07:42 /
I am a critic in the local area and write many of commentaries for travel and tourism magazines.
I called ahead so that my wait would be minimal. When I arrived I found out my order was lost and then they were going to remake it. I waited a few minutes and then the man behind the counter(later I found it was the owner Clive Brown) received a phone call. I thought nothing of it. I saw some pizzas being made and thought one of them was mine and it definately would be fresh. Instead ten minutes later a driver returned from a delivery. The owner got the pizza from the delivery driver and handed it to me. The box was crushed and it was cold. I told him this was unacceptable! He advised they were too busy to remake the pizza and for me to be on my way!
I was disappointed both by the service and the cold pizza tasted like cardboard. Where has the customer service gone in this world? Steer clear of this place, if not run!!!!!!!!!!!!!
2012-04-15 17:10:39 /
Well its a Sat. and its 935 and Pizzability is our regular delivery and I was told that they don't want to send their delivery person after 930 and we were too late. I was then told to call Andy's to get delivery??? Wow! I can't believe that you would treat your regular customers like that? I guess I'll think about who to call the next time since I am getting delivery from Sooke 2for1 .
2011-11-15 09:56:26 /
I love your pizza. If you delivered late on Friday and Saturday nights, I am sure you would get alot of business. There is no-one delivering food late on the weekends. It might take a while to get the word out..but when it did your phone would ring off the hook. Think it over.
2011-10-30 14:19:15 /
I have ordered from both pizza places in Sooke. I am not inclined to knock one, but I will always order from pizzability There is no comparison, they are not even in the same game.
Every time I order I think, I am sure it will have less this time and it never does. Consistent quality in the pizza. As good as Bella pizza was back in the day in Vancouver. Best pizza on the island in my experience, generous in their substitution policy. Highly recommend.
Wings are good, and a fair price.
In response the the lasagne review below. It seems ridiculous to say
2011-02-27 03:55:03 /
We love your pizza! We are regular customers. We ordered 4 x $8 pizzas, which we picked up, my daughter is a vegetarian. When she arrived home, we noticed there was an error, we received 4 pizzas with meat. We called to report, no problem, a new pizza was delivered, we live in Saseenos. Both the customer service representative who answered the phone and the delivery driver were nothing but courteous and hospitable. Cheers!
2010-11-23 08:49:12 /
OK you impressed us! We ordered earlier tonight fully expecting to be told No we can't deliver, or that it would take a long time...(The snow hit hard today!)...pizza arrived hot in about half an hour and was damn good! Thanks guys!
2010-10-17 10:59:28 /
I live in Sooke and order from both, however for the family meal, which includes a 3 topping pizza, I attempted to order a 1/2 plain pepperoni and 1/2 pep plus 2 topping pizza and they refused. The service is crap and Andys is way better anyways. Do not order, they were rude to a return customer and I was asking for less not more. You do the math...
2010-10-16 17:39:42 /
We ate your pizza for dinner last night, breakfast and lunch today - seriously is the very best pizza...so glad you're located in Sooke. Great crust, fresh ingredients and piled high - so very good!
2010-08-22 04:11:20 /
We were lucky enough to order from Pizzability this summer. The only down side is we live in Langford and wont eat pizza now unless we go to Sooke. Its THAT good.
2010-08-18 02:59:27 /
We went to Pizzability for the first time last night and were very impressed by the service and the product!
2010-08-11 22:13:01 /
Have ordered several times at Pizzability and haven't had anything short of delicious, generous pizzas. Although I only order for pick-up, I have not had to wait longer than 30 min before it was in my hands and on its way home. Big fan of the Hot and Sweet, BBQ Chicken and Cheeseburger. Even though I'm generally not a fan of vegetarian pizzas, Pizzability still managed to satisfy. Through consistent quality and generous toppings, and a taste that is their own, I am glad I have a local pizza place I can call to to satisfy my pizza fix.
2010-06-23 08:53:39 /
2010-06-19 08:37:31 /
I ordered pizza with the whole wheat crust, ribs and a caesar salad on your website. I liked the idea that I could add extras to the pizza, and delete the croutons off my caesar salad. The pizza was awesome, I've tried whole wheat crusts at other pizza places and it was tasteless, I love your crust! I cazn't believe I've lived in Sooke for 12 years, and never tried your pizza. We've ordered from another pizza place in Sooke, it was not only expensive but the food was horrible. Your driver was nothing but professional and courteous which is another plus for you. The only thing I was disappointed in was that my salad came in a styrafoam container, I believe in using green products. I do sell green alternatives, like cutlery, cups, clamshells, etc. but thats not why I am raving about your food. I will definitely be a repeat customer. Thank you!
2010-06-02 08:14:10 /
Way better than the other joint across the street! keep it up!!
2010-05-18 14:19:32 /
There is no place on the island with better pizza! I didn't know that pizza could taste so great, so real. Don't change a thing! Just keep em' coming.
2010-04-23 14:45:09 /
I wrote the comment on 2010-03-20 about the long wait time for delivery. I have ordered twice since then, both times on the weekend and I have got my pizzas way faster! I'm impressed...thank you.
2010-04-16 05:11:51 /
They don't deliver at 830 pm on Thursdays even on Stanley Cup Playoffs. What a great way to lose business!
2010-03-20 08:42:21 /
We agree that this is wonderful pizza but we are getting tired of waiting over an hour for a delivery (And we have tried calling earlier or later). It's all very well to have the phone staff call and tell us that it's going to be longer, but the fact is an hour and a half is too long. They need more drivers or staff, something's got to change.
2010-03-07 04:37:35 /
The best pizza in town! That includes Langford and Colwood and Victoria.
The only gripe I have is I wish they were open later.
2010-03-06 12:40:53 /
We are new to Sooke and tryed both pizza places...by far go to Pizzabillity! It was hot and very tasty. The phone girl was so good with ideas and help too.
2010-02-28 17:47:47 /
We ordered last night took hr and half for us to get our food. Then we start eating it and the pizza looks burned they chicken was stringing. Pizza overcooked it was dry and no sauce. I would say far from the best in sooke.
2009-12-10 16:51:23 /
Just visiting relatives in Sooke. They kept raving about your pizza so we ordered. They were right! Absolutely fantastic. Cooked to a nice golden colour instead of most places that serve undercooked soggy white pizza. Wish we had a Pizzability in Richmond.
2009-11-25 12:09:07 /
We are new in Sooke and tried both pizza stores. Pizzability's pizza is by far the best to get! They say it's the best ingredients, I guess so as it tasted awesome.
2009-09-10 22:51:45 /
I have had alot of good pizzas in my time but no other pizzas compare to SOOKES PIZZABILITY PIZZA!!! I love your pizza and never plan to order from anywhere else.
2009-08-04 09:01:27 /
Awesome pizza, great service, love this place )
2009-01-21 16:24:32 /
Visiting relatives over the holidays and had your pizza. Wish our local place here in New West had those heated bags! Wow... that pizza was HOT and really good.
2008-12-29 22:02:22 /
we are regular customers, because they are consistant in the product and provide great delivery service even to us far out otterpoint rd. like every business the standard is usually set by the owner and I belive he has his staff on board with the commitment to the customer....we certainly would not change because of price!...KEEP UP THE GOOD JOB!
2008-05-16 14:25:21 /
This place rocks i love how you dont have to wait. Plus its beside lot of stores if you do have to! WONDERFUL
2008-05-10 08:22:33 /
Tried your place tonight for the first time...girl on the phone said it was busy so I had to wait a long time until the pizza arrived, but it was awesome and worth waiting for.
2008-03-24 13:39:15 /
Love the heated bags! I literally could not eat my pizza it was so hot.
2008-03-07 05:41:12 /
I love the pizza and usually I have great service but lately the girl who takes the order has been very rude. Infact one time she put me on hold and laughed about putting two people on hold and saying
Its worth the wait. Sometimes we have to wait a while to get a delivery (mostly at five to six oclock) but it sure is good. They claim to use better quality toppings. I am sure they do as it is very tasty.
The Best in sooke what more is there to say
They have a new cook who rocks!! I've tried all the local pizza and this is by far the best.